Refund & Cancellation Policy

Campaign service cancellations

Campaign scope, timing, charges, and cancellation conditions should be agreed with us before a lead generation campaign begins. Contact us promptly if you want to change or cancel a campaign. We will review the request against the work already performed and the terms agreed for that service; cancellation does not automatically create a refund.

Purchased leads and quality concerns

Lead purchases take place through the separate online application and are subject to the terms shown or agreed there. If you believe a purchased lead is duplicate or invalid, contact us with the purchase reference and a clear description of the issue as soon as reasonably possible so it can be reviewed.

Where a lead is found to have a quality issue, we may provide a replacement once or, in some cases, twice. The decision depends on the circumstances and information available; a replacement is not automatic or guaranteed for every report.

Refund review and requests

Refunds are not available in every case. Certain cases may qualify for a refund after review of the relevant service terms, delivery or campaign status, purchase details, and the reported issue. A replacement or refund may be offered where appropriate; no unconditional refund is promised.

To request a review, email hello@leadestateconnect.in with your name, business, order or campaign reference, date, and the reason for your request. We will review the information and respond using the contact details you provide. Any approved refund method and timing will be confirmed with you when the decision is made; no fixed processing period is promised by this policy.